Customer Service Manager - Singapore
|Closing||Friday, July 2, 2021|
Salary: SGD5500 - SGD6500 per month
Job type: Permanent
I am representing an international courier shipping with global offices in US, Mexico, China, Hong Kong and Singapore. As part of their expansion activities, they are looking to hire a Customer Service Manager good leadership skills and the potential candidate will need to lead a team of 8-10 members. The role will be based in Singapore.
A brief description of the role;
Oversee and manage a team of customer service staff
Maintain and update export rates received from airlines / GSA / agents
Attend to rates and space negotiation and help coordinate on bookings/uplift status upon escalation
Handle shipment issues including complaints and implement both corrective actions and preventive measures for immediate service recovery
Participate in business review and KPIs discussions with Management
Provide training and coaching to the team and new joiners.
Minimum 8 years' experience in air freight forwarding with broad industry contacts
Strong leadership and problem-solving skills
Customer service oriented and attentive to detail
Good communication skills
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